We had arranged, with the owner (Jan) to collect the keys at a later time as we wished to visit Salisbury on our way to Eastleigh. The flexibility was good and worked well for us. We were met by the owner who told us about the keys, and about everything in the house. The owner is a very friendly person and willing to help if at all possible. On arrival there was a welcome package of Fresh Fruit, Orange Juice, Packet of biscuits, milk and a bottle of wine, an excellent welcoming touch. There is a booklet containing necessary information about codes for WiFi etc and local amenities. The house was spotlessly clean, every utensil for cooking you would every need was also available. The WiFi was excellent, not as some rentals where the signal is not so strong. There were DVD's, Books and CD's available if needed and for wet days. The area is nice, the garden is beautiful and well kept. There really isn't a downside to this holiday rental. If we get to visit this area again we would certainly look to book this house. Thank you for a most excellent accommodation which I would recommend to anyone. Bedding and Mattress - the only reason I scored good here was that for me personally, the mattress was a little soft but my partner said it was fine.