panaceaSheffield
Wed 4th February 2015
rating providor

beautiful but Agents customer service left us freezing cold !

Recently stayed at the farmhouse with three other couples celebrating a birthday in Whitby ..the farmhouse is set in a small complex of other similar accommodation the front bedroom has views of the Abbey which on a clear day can be seen spectacularly perched in the distance ..the back of the property overlooks fields ...it has two log burning stoves each with a starter pack you walk through the front door and immediately say WOW this property is large and very comfortable with huge comfy reclining sofas ... and a huge settle although the batteries didn't work in the TV ...the kitchen is fabulous with a,huge farmhouse table which we sat round to have breakfast and for a card game evening...everything is provided in the kitchen even tea towels.... downstairs loo very handy !!! Access for a wheelchair user is great to get to the property and into the kitchen but then there are stirs so maybe a little difficult ... the stairs are a little steep but lead up to 4 bedrooms 3 doubles,and a twin... two of the doubles are sumptuously decorated with amazing luxurious ensuites all towels, loo rolls provided ... but disappointed with the other two bedrooms which were very bland not as much luxury and shared the bathroom the twin bedroom was,also cold !! Suggestions would be to make them look & feel as if they have not been forgotten ..the Bathroom is fabulous with a large bath and shower and also separate hair washing shower very, very handy .... the property was freezing cold and we spent all evening with no heating on even the log burning stoves didn't heat the whole property so we spent all night fully clothed in bed ..it said in the catalogues at the farmhouse we could only contact people in office hours ... we rang.Sykes cottages and a receptionist said there was nothing they could do until the office opened later .. we were furious !!! We eventually waited until 8 am and contacted the owners who were amazing came over straight away sent her son over who put us the heating on and gave us extra quilts,and more logs and fire lighters , how it should have been handled .... Sykes the company just didn't care ... although the Farmhouse is wonderful be aware your next to a school and on the Sunday morning traffic was parking and lots of noise from families on a running track at the back of the house !!! It's off a busy main road and the walk down and up to and from Whitby is not recommend for people with mobility problems parks Tec as the hill is very very steep , but taxi are,around and it cost us £5 for a taxi from the railway station to the farmhouse ...

NTHP
Thu 21st May 2015
rating providor

Perfect for family get-togethers

We had family from all over the world fly in to stay at this place in Whitby for Christmas week. The most perfect family holiday rental ever. Extremely spacious, excellent 4 rooms with 2 ensuites, a great location being only a short walk from the shops and restaurants, and a beautiful kitchen/dining which was perfect for our Christmas Dinner. Our little Scotty dog enjoyed it too. Highly recommended.