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Booking Terms and Conditions

UK Booking Conditions

PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

1. DEFINITIONS

1.1) "Additional Fees" means any fees payable by the Holidaymaker other than the Rental Charge and Booking Fee, including (but not limited to) card handling fees, insurance costs, heating supplements, pet charges and linen charges.

1.2) "Agent" means the trading entity Web Cottages of the registered company Self Catering Travel Limited (Company Number 7730563) whose registered office is at Suite 221, Courthill House, 60 Water Lane, Wilmslow,Cheshire, SK9 5AJ.

1.3) "Booking" means the reservation of the Property by the Holidaymaker.

1.4) "Booking Conditions" means these terms and conditions.

1.5) "Booking Fee" means the booking fee payable by the Holidaymaker to the Agent, being £35 per Property per week or £35 per Property per Short Break (as appropriate).

1.6) "Deposit" means:

(a) 30% of the Rental Charge; or

(b) if the holiday is due to commence within six weeks of the date of a Reservation Request, 100% of the Rental Charge

1.7) "Holidaymaker" means the person or persons making the Booking.

1.8) "Holiday Confirmation" means the confirmation of the Booking issued by the Agent to the Holidaymaker (by email and/or post) once the Initial Payment has been processed.

1.9) "Initial Payment" means the payment of the Booking Fee, the Deposit and any applicable Additional Fees.

1.10) "Property" means the accommodation for which a Booking is made.

1.11) "Property Owner" means the owner of the Property.

1.12) "Rental Charge" means the total rental charge payable in respect of the Booking.

1.13) "Reservation Request" means a request to make a Booking in the form of a completed holiday booking form (whether submitted via the post, email, website or otherwise) or a telephone booking.

1.14) "Short Break" means a holiday for a duration of less than seven nights.

2. ROLE OF WEB COTTAGES

2.1) The Agent acts as agent for the Property Owner to take and arrange Bookings. The Agent does not own or manage the Property but reserves the right to refuse any Booking.

2.2) Once the Initial Payment has been made and a Holiday Confirmation has been issued by the Agent, a legally binding contract shall exist between the Holidaymaker and the Property Owner pursuant to which the Property Owner will make the Property available for the period set out in the Booking. For the avoidance of doubt, the Agent shall not be a party to such contract.

2.3) The contract shall be subject to these Booking Conditions and any other special conditions made known to the Holidaymaker at the time of the Booking.

2.4) The Agent accepts no liability for any defects or unavailability of the Property or any other problems with the holiday. The Holidaymaker's right of action (if any) shall be against the Property Owner and not the Agent.

3. BOOKINGS AND PAYMENT

3.1) Following receipt of a Reservation Request the Agent shall check the availability of the Property. If the Property is available for the Holiday, the Agent shall reserve the Property.

3.2) If the Reservation Request is for a period outside the current letting period, the Agent is unable to make a Booking.

3.3) Upon receipt of the Initial Payment, the Agent will issue a Holiday Confirmation to complete the Booking.

3.4) The balance of the Rental Charge (if any) must be paid by the Holidaymaker to the Agent no later than six (6) weeks prior to the commencement of the holiday (the Agent shall endeavour to inform the Holidaymaker of the due date at the time of the Booking).

3.5) Where the Agent has not received the balance by the due date, an overdue reminder letter will be issued to the Holidaymaker and a charge of £10 will be added to the balance due. If the balance is not received within four (4) days of that reminder, the Agent reserves the right to treat the Booking as cancelled by the Holidaymaker and clause 5 shall apply and the Holidaymaker shall have no claim against the Agent or the Property Owner for compensation or reimbursement whatsoever.

3.6) The prices stated on the Agent's website are cash prices in pounds sterling. The Agent incurs charges from credit card companies when the Holidaymaker pays by credit card, and therefore a £7.50 charge will be made for each credit card transaction. Any charges raised against the Agent by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the Agent within seven (7) days of the Agent's request to do so.

3.7) All payments must be made in pounds sterling.

3.8) The Agent reserves the right to correct any error in advertised and/or confirmed prices.

3.9) Please note some Property Owners may charge a good housekeeping bond (as mentioned in the individual Property details). The Owner shall liaise directly with the Holidaymaker to collect and (if appropriate) return this bond. The Agent has no control over any good housekeeping bond that may be collected.

3.10) Rental Charges in respect of Properties outside the UK are based on exchange rates at the date on which they are set. If changes in exchange rates result in an effective increase in excess of 5% of the Rental Charge the Agent reserves the right to charge a surcharge, for which an invoice shall be issued to the Holidaymaker. The surcharge must be paid with the balance of the Rental Charge or within fourteen (14) days of the date of the surcharge invoice, whichever is the later.

3.11) A surcharge will not be levied within fourteen (14) days of the commencement of the holiday.

4. BOOKING DETAILS

Immediately upon receipt of the Holiday Confirmation from the Agent, the Holidaymaker should check the details and notify the Agent of any mistakes/errors made by the Agent as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time. The Agent reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.

5. CANCELLATION BY THE HOLIDAYMAKER

5.1) The Holidaymaker should notify the Agent immediately in writing if he/she wishes to cancel the Booking. The cancellation only takes effect when the Agent has received written confirmation from the Holidaymaker. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.

5.2) No refunds will be given on the cancellation of a Booking by the Holidaymaker.

6. OTHER CANCELLATIONS

6.1) In the event of the Agent being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, the Agent will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location.

6.2) If the Holidaymaker has paid any money in respect of a Property and that Property subsequently becomes unavailable, the Agent shall use its reasonable endeavours to obtain a refund from the Property Owner to the Holidaymaker of all monies paid by the Holidaymaker.

6.3) The Agent is not liable for any costs associated with alternative accommodation, which must be paid by the Holidaymaker.

6.4) Save as set out above, the Agent shall have no liability for the cancellation or alteration of a Booking.

7. RESPONSIBILITIES OF THE HOLIDAYMAKER

7.1) During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the Property Owner and the Agent) as follows:

7.1.1) that the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;

7.1.2) that the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;

7.1.3) to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours);

7.1.4) to allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday;

7.1.5) to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy and for any consequential loss;

7.1.6) to report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;

7.1.7) to arrive after 3 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner and/or the Holiday Confirmation states otherwise;

7.1.8) not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and

7.1.9) to notify all other members of the Holidaymaker's party of these undertakings.

7.2) In the event of a breach of any of the undertakings set out in clause 7.1 the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

8. PETS

8.1) Pets are only allowed at Properties that are advertised as allowing a pet/pets. If a Holidaymaker takes a pet to a Property that does not allow them, or exceeds the stated number/size of pet, the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

8.2) The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Holidaymaker breaches this clause the Property Owner (or his representative) may notify the Holidaymaker of the breach and if the Holidaymaker continues to breach this clause the Property Owner (or his representative) may make the Holidaymaker leave the Property before the end of the Holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

8.3) Without prejudice to clause 8.2 above. Registered assistance dogs are allowed in all properties featured on our website, even where the property description states that pets are not allowed. The Holidaymaker must notify Web Cottages of the intended presence of any assistance dogs prior to booking. Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present.

9. LIABILITY

9.1) The Holidaymaker's (and all other members of the Holidaymaker's party's) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.

9.2) The Agent shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker's personal property (or to persons in the Holidaymaker's party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default of the Agent.

9.3) No representative, agent or sales person (whether employed by the Agent or not):

9.3.1) has authority to vary, amend or waive any of these Booking Conditions and no amendment or addition to any of these Booking Conditions shall be deemed to have been accepted unless accepted in writing by a senior manager of the Agent; and/or

9.3.2) has authority to make any verbal representations or provide additional information over and above information contained in the website. The Agent cannot accept responsibility and give no warranty in respect of information or representations not contained in these Booking Conditions and the Agent's website.

10. COMMUNICATION AND INFORMATION

10.1) For the purpose of the Data Protection Act 1998, all personal and other information and details collected by the Agent in the course of its business, belong to the Agent and will not be disclosed to any third party except to the Property Owner (and/or his representatives) in connection with a Booking.

10.2) Provided the Holidaymaker has not told the Agent otherwise, the Agent may use the Holidaymaker's personal information for marketing the Agent's services.

10.3) If the Holidaymaker or other individual wishes to be removed from the Agent's marketing lists, they should contact the Agent by phone on 0845 680 3593 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

10.4) Telephone calls between the Agent and the Holidaymaker may be monitored or recorded by the Agent for training and quality control purposes.

11. COMPLAINTS

11.1) In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact the Property Owner (or his representative) as soon as possible. The Agent encourages all Property Owners to take complaints from Holidaymakers seriously and to resolve them if at all possible.

11.2) The Holidaymaker agrees that the Property Owner shall be responsible for dealing with any problems or complaints from the Holidaymaker and the Holidaymaker acknowledges and accepts that the Agent shall have no obligations or liabilities in respect thereof.

11.3) This clause 11 is without prejudice to any cause of action the Holidaymaker may have against the Property Owner.

12. FORCE MAJEURE

No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected, by any event which the Agent or the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Agent or the Property Owner.

13. HOLIDAYS OUTSIDE THE UK

In the event that the Property is outside the UK, the Agent may be able to provide travel booking services. The provision of such services will be subject to further terms and conditions, copies of which shall be available on request.

14. LAW AND JURISDICTION

All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.

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About Us

Web Cottages aims to offer you the widest choice of holiday lets on the internet. We have thousands of holiday homes to choose from ranging from characterful cottages to Scottish log cabins and luxury apartments. We have thousands of properties spread across the UK and Ireland that cater for all tastes and budgets. We're always adding new properties to our selection, all of which have been specially chosen to give you a holiday you'll never forget.

Web Cottages is one of the oldest self catering accommodation websites on the Internet. We were one of the first to publish holiday accommodation online back in 1999 and we continue to lead the way with our market-leading website. We've grown from humble beginnings but never lost sight of what matters when helping you search for and book your perfect holiday cottage. Some of our property owners have been advertising their properties on Web Cottages for well over ten years - something we're very proud of. Our recently revamped website now allows Web Cottages to also offer properties managed by carefully selected lettings agents who work hard to provide quality and value. Web Cottages is the perfect blend between the small, family-run way of doing business and presenting a range and variety of properties offered by a larger company and we're certain there's never been an easier way to find and book your ideal self catering break.

The Web Cottages website has been designed with you in mind – helping you find the perfect holiday cottage as easily as possible. It enables you to search by a whole host of factors that are important to you when choosing that ideal holiday location. We think there's no better website out there that allows you to search amongst such a well presented and wide selection with such ease. The properties on Web Cottages are the destination for tens of thousands of fantastic holiday breaks each year so we're sure you'll be able to find something to suit.

We are never happy with standing still and are always looking to improve. While we've grown we've always stayed true to our roots which have always been focused on making it as easy as possible to find and book your perfect holiday. Whether by continuously adding more top quality holiday homes for you to choose from, or making it an even better experience booking your dream holiday online, we are always looking to do things better. Let us know how you think we can help make your experience an even better one! We'd love to hear from you!

Company Number: 7730563

Web Cottages is a trading name of Self Catering Travel Ltd

Privacy Policy

WHO WE ARE AND WHAT WE DO

WebCottages treat security and privacy issues on the Internet with the utmost importance. We do our best to ensure your experience of our website is safe and satisfying. We are registered with the Information Commissioner's Office on their public register and everything we do adheres to the Data Protection Act (1998).

We gather certain information on the users of our website in order to process your reservation requests as well as improving the performance of our website – something that our customers value. This privacy statement discloses exactly what information we gather and how we use it.

 

INFORMATION WE COLLECT

WebCottages gathers two types of information of the users of our website:

1) The information that is voluntarily provided through the optional submissions made on the forms on our website. This is likely to be your name, address, date of birth, contact details, information on your fellow travellers and information we may need to process any special requirements.

2) De-personalised Information gathered through aggregated tracking resources which may have placed a cookie on your computer. No information that allows you to be personally identified will be collected. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. WebCottages uses this information to measure the use of the website and ultimately to improve the content and usability of the website.

 

COOKIES & WEB BEACONS

Specifically, WebCottages uses Google Analytics - a web analytics service provided by Google. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. Information generated by the cookie about your use of the website will be transmitted to and housed by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage for the ultimate aim of improving customer experience. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

It is possible to reduce the amount of information that cookies collect from your device should you wish. The best way to do this is to change your browser settings. If you do, however, you should be aware firstly that your use of WebCottages may be adversely affected (and possibly entirely prevented) and secondly, your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected. Unless you have changed your browser settings to ensure it refuses cookies, WebCottages will send cookies as soon as you visit our site. By using the site you consent to WebCottages doing this, unless you change your browser settings.

 

USE OF YOUR INFORMATION

We may use information that has been voluntarily submitted to us through the forms on our website in order to serve the following purposes:

1) To enable us to complete your booking request

2) To respond to specific requests from visitors;

3) To protect the security or integrity of our Site when necessary;

4) To understand the use of our Site and make improvements;

5) To fulfil prizes;

6) To send you messages from time to time about critical user or service updates

6) To send you notices and solicitations regarding Site and our businesses; and

7) To promote and market products to you. These contacts may be in the form of direct mailings or other couriers, telephone calls or text messages, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.

 

SHARING OF NFORMATION

WebCottages uses the information set out above to tailor our website content and functionality to suit your needs. For the purposes of completing your booking request and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only ever disclose your name, contact details, traveller information and date of birth to the relevant cottage agency with whom the booking is actually made, or the individual owner of the cottage who uses WebCottages to advertise their property. WebCottages are not responsible for the privacy practices or the content of our agency partner websites, nor the individual owners. Therefore, please read carefully the privacy policies of our agency partners before agreeing to their terms.

 

CHILDREN

Consistent with the Children's Online Privacy Protection Act of 1998 (COPPA), WebCottages will never knowingly request personally identifiable information from anyone under the age of 13 without requesting prior parental consent.

 

CORRECTING AND UPDATING INFORMATION

You can amend any of your information that you have personally provided to us by writing to us at the address on the Contact Us page or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with your request. You may opt out of markting communications by the same methods.

 

TIME WE STORE DATA FOR

We retain information only as long as is necessary to comply with the applicable data laws. Then we will delete it.

 

CONSENT

By browsing WebCottages, you agree to consent to the collection and use of the aforementioned information by WebCottages. If we ever change this privacy policy, we will post the changes on this section of the site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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