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Pre-Booking

Can I pay a deposit?

Yes, if your holiday is due to start more than 6 weeks away, you can usually pay a deposit. The amount of the deposit can vary cottage by cottage but it is usually 30% of the rental amount plus any extras for pets.

Can I stay for less than a week?

Of course you can! Just select the number of nights you wish to stay and the date you want to start your holiday and we calculate the price automatically. Out of the peak weeks which are usually between April and August, shorter stays are charged at a discount to the full weekly price and make for a great value getaway. The website automatically calculates the price of your stay based on the dates you wish to go for.

What is the booking process?

WebCottages only accepts bookings online. Once you have found a property that you like, simply select your start date and duration and click book now. We’ll take all the necessary details to complete your booking and will then arrange for a specialist to get back to you to collect payment and provide you with the information on key collection and directions to the property.

Can I bring my dog?

Yes! Many of our properties accept pets. You can use the search filter when looking for your cottage to look at only those cottages that allow you bring your furry friend.

Are linen and towels included?

The vast majority of the time they are. The property description should mention if they are not.

What amenities are available at the property?

You can expect all of the standard appliances you would expect to have at home.  All the properties on the site have a description of the facilities and services available.

Do you provide cots and/or highchairs?

Many properties provide these free of charge. Check the property details which should tell you if they provided. Cots are only suitable for babies under 2.

How do you assign a property’s rating?

Where TripAdvisor reviews exist for a property, we display those. We think that TripAdvisor reviews are the fairest way to grade our properties on WebCottages. Where a property is not listed with TripAdvisor we use the Official Tourist Board star rating which is calculated by an independent assessor according to a rigid set of criteria. Where a property has not decided to obtain an independent rating we will use the grading that has been provided by the lettings agency.

Is the property suitable for disabled access?

Some of our properties have ground floor accommodation and may be suitable for those with a physical disability. You should check carefully the property description as well as the photographs. 

What is included in the price?

All our prices include booking fees. Additional charges for optional extras may be made such as credit card fees.

Post Booking

Key Collection – How do I get in to the property?

Once all payments have been collected, we’ll send you out all the details you require to arrive at and get in to the property. This will include information on where the keys are kept and any special requests from the property owner. Usually, the keys are locked in a small deposit box next to the front door with a pin-code you have to enter. We recommend that you get in touch with the owner a couple of days before you depart just to finalise the arrangements.

How do I pay the balance?

Contact the specialist lettings agent who collected the deposit payment from you in order to arrange the balance payment.

Cancelling & amending a booking

If your circumstances have changed, please contact the lettings agent who manages the property directly. Please note that we recommend you taking out individual insurance to cover the cost of your holiday should you be forced to cancel it.

Arriving at the Property

What are the check-in & check-out times?

Most lettings commence at 3pm on the first day of your holiday and you must have vacated the property by 10am on the last day. This ensures that the owner/housekeeper has sufficient time to prepare the cottage for incoming guests. We recommend getting in touch with the owner/housekeeper a couple of days before departure just to confirm with them the arrival details.

There’s a problem with the property when we get there

In the rare circumstances that something should not be right when you arrive at the property, the first point of contact should be the owner – the contact details of which you will have received along with your key collection details. The owner of the property often lives locally and can pop along to sort problems out. Should they be unavailable, then contact the lettings agent who is managing the property and who took the payment. We send their contact details to you when you make the booking on WebCottages and they should be able to sort your problem out for you.

We’ve accidentally damaged something at the property

Should you accidentally damage something at the property when staying there, please contact the owner to let them know. Should they not be available then call the lettings agent who manage the property and inform them of the damage. A small amount of wear and tear is often accepted as par for the course but damage to larger appliances or extensive damage may have to be paid for.

Do we need to clean the property before we leave?

We ask you to respect the property and be mindful of the guests who are to stay there once you have left. You are expected to leave the property in a clean and tidy state upon departure.

Technical Problems

I can’t select the dates I want on the property page

The availability calendar on the property page only lets you select the dates that are allowed as bookings. For peak seasons, properties only usually accept full week bookings starting on the changeover day. Shorter stays may be allowed but only if they do not straddle a changeover day and split two weeks. Use the calendar to select how many nights you’d like to stay and then click on your desired holiday start day on the calendar.

I’m having a problem with the website

Please let us know! We do our best to make sure you have the best online experience possible. Please contact us using the feedback form on the right hand side or the details found on the contact us page.

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What are the Booking Terms and Conditions?

Our Booking Terms and Conditions can be found here